Shipping

When will my order be shipped?

All orders are shipped from our warehouse in Poland and are normally dispatched within 48 hours on business days.

As soon as your order has been packed and shipped, you will receive an email with your tracking information. Please note that it may take up to 48 hours for the tracking information to become active and update in the carrier’s system.

If you do not receive your tracking information, please contact our team through the Contact section of our website.

We always do our best to dispatch your order as quickly as possible. However, during peak periods such as holidays, sales, promotional campaigns, or new product releases, a higher volume of incoming orders may result in slightly longer processing times.

Which shipping options do you offer?

We use FedEx for our deliveries. Available shipping options may vary depending on the destination country and the specifics of your order.

We currently ship worldwide.

How long does delivery take?

The estimated delivery time is up to 7 business days, depending on the destination. Delivery times are calculated from the date your order is dispatched from our warehouse.

Please note that all delivery times are estimates provided by FedEx and are not guaranteed. Actual delivery times may vary depending on the destination and circumstances during transit.

While we always aim to dispatch orders as quickly as possible, certain delays are outside of our control. Delays may occur due to high shipping volumes, operational delays with the carrier, or other unforeseen circumstances.

Please also note that customs clearance may cause additional delays. If your shipment is held by customs, the delivery time may exceed the estimated timeframe. We have no control over customs procedures or the time required for customs authorities to process and release a shipment.

The estimated delivery timeframe is based on the information provided by FedEx and may therefore be affected by circumstances beyond our control.

If we become aware of any significant or unexpected delays affecting your order, we will do our best to keep you informed.

How much does shipping cost?

Shipping costs are added to your order and displayed during checkout, before you complete your purchase.

Customs, Duties & Import Taxes

International orders are shipped on a DDU (Delivery Duty Unpaid) basis.

This means that the customer is responsible for paying any applicable customs duties, import taxes, VAT, or other charges imposed by the destination country.

The amount of these charges depends on the regulations of the destination country and is not determined or controlled by us.

Please note: Customs regulations, duty rates, taxes, and trade policies may change. Customers are responsible for checking the applicable regulations and potential charges in their destination country before placing an order.

What happens if I do not collect my parcel?

If your parcel is returned to us because it was not collected or accepted by the recipient, we may charge a fee to cover the costs associated with shipping, returning the parcel, and handling the returned order.

Any applicable costs related to an uncollected or returned shipment may be deducted from the amount of your refund.

What happens if my parcel or products arrive damaged?

If your order or any of the products you receive arrive damaged or faulty, please contact our team as soon as possible through the Contact section of our website.

When contacting us, please include your order number and, if possible, photographs of the damage along with a brief description of the issue. Once we have reviewed your claim, we will get back to you with an appropriate solution.

I did not receive my parcel

If you have not received your order within the estimated delivery timeframe, please contact our team through the Contact section of our website. We will do our best to assist you and investigate the status of your shipment.

Please note that we cannot be held responsible for parcels that have been confirmed as delivered by the carrier but are subsequently lost or stolen after delivery.

For certain shipments, a signature may be required upon delivery. Once the parcel has been delivered to the address provided during checkout and its delivery has been confirmed, responsibility for the parcel passes to the recipient.