Terms & conditions

TERMS AND CONDITIONS

REAL FUR COATS

Website: https://www.realfurcoats.com
Effective Date: 2026/11/2
Last Updated: 2026/11/2

1. GENERAL INFORMATION

These Terms and Conditions govern the use of the website www.realfurcoats.com and all purchases made through the online store operated under the Real Fur Coats brand.

The online store is operated by a business registered in Poland:

Legal Business Name: MAGDALENA WOJTALA P.P.H.U.
Registered Address: ŚLĄSKA 18 60-614 Poznań
Country of Registration: Poland
Business Registration Number: 634413731
EU VAT Number: 7811607426
Email Address: support@realfurcoats.com

Website: www.realfurcoats.com

Hereinafter referred to as the “Seller”, “we”, “us” or “our”.

Real Fur Coats primarily serves individual customers located in the United States of America.

By accessing our website or placing an order, you agree to these Terms and Conditions.

These Terms and Conditions apply to purchases made by individual consumers. Business-to-business transactions may be subject to separate agreements.

2. PRODUCTS AND PRODUCT CATEGORIES

Real Fur Coats specializes in luxury natural fur garments, including coats, jackets and other premium outerwear.

Our collection may include: Brand-new natural fur garments, previously owned natural fur garments that have never been worn ,previously worn natural fur garments that have undergone professional restoration and refurbishment.

Each product is individually described and categorized according to its actual history and condition.

We are committed to providing accurate product information and transparent descriptions of all items offered for sale.

2.1. Brand-New Products

Brand-new products are garments that have not previously been owned, worn or used by an ultimate consumer.

2.2. Previously Owned - Never Worn

Certain garments may have been purchased by previous owners as luxury possessions, collectible items or investments and subsequently kept in storage without ever being worn.

Such products may be offered for resale in excellent, unused condition.

Previous ownership alone does not necessarily mean that a garment constitutes used fur under applicable United States fur labelling regulations.

The actual product history and applicable legal requirements will determine its correct classification and labelling.

2.3. Professionally Restored Products

Some garments may have been previously worn or used and subsequently selected for professional restoration.

Our restoration process may include:

Professional fur cleaning.
Fur conditioning and maintenance.
Replacement of the inner lining.
Replacement or refurbishment of selected finishing components.
Repair of minor construction elements.
Restoration of the garment’s overall appearance and presentation.

These products are individually inspected and restored to achieve an excellent, like-new physical condition.

A professionally restored garment remains a previously used product where required by applicable law, even if its appearance is comparable to that of a new garment.

Where required, such products will be identified using the appropriate designation under United States fur labelling regulations, including “Reconditioned-Second-hand” where applicable.

2.4. Product Condition Descriptions

The following descriptions may be used on our website:

New – Brand New.
Previously Owned - Never Worn.
Professionally Restored - Like New Condition.
Pre-Owned - Excellent Condition.

These descriptions refer to the actual history and physical condition of the garment.

“Like New” describes the condition of a product and does not imply that a previously owned or worn garment is brand new.

3. AUTHENTICITY, MATERIALS AND FUR ORIGIN

We are committed to transparency regarding the materials and origin of our products.

Product descriptions and labels will disclose information required by applicable law, including:

The true English name of the animal species producing the fur.
The country of origin of the fur.
Whether the fur has been dyed, bleached, pointed or otherwise artificially treated.
Whether the fur has previously been used or damaged, where applicable.
Whether the product contains substantial amounts of fur pieces, paws, tails or waste fur, where applicable.
The identity of the manufacturer, importer or other responsible seller, as required.

The country of origin of the animal producing the fur may differ from the country where the garment was manufactured, assembled or restored.

These details will not be represented as interchangeable.

We do not knowingly offer products made from fur obtained from animal species whose trade or sale is prohibited under applicable laws.

All products are subject to applicable wildlife protection regulations, international trade restrictions and import requirements, including CITES where applicable.

4. PRODUCT PHOTOGRAPHS AND DESCRIPTIONS

We make every reasonable effort to ensure that product photographs, measurements, descriptions and specifications accurately represent the products offered.

Customers should be aware that:

Natural fur may display individual variations in colour, texture, density and appearance.
Natural materials may have characteristics that differ slightly from one garment to another.
Colours may appear differently depending on screen settings and lighting conditions.
Measurements are approximate and may vary slightly.
Photographs are intended to represent the actual garment being offered, unless otherwise indicated.

Any significant imperfections, repairs, alterations or visible characteristics will be disclosed in the relevant product description where applicable.

Customers are encouraged to review all photographs, measurements and descriptions before purchasing.

5. GEOGRAPHICAL RESTRICTIONS AND LEGAL COMPLIANCE

Our products are offered only to customers in locations where their sale, distribution, export and import are legally permitted.

Certain animal species and fur products may be subject to federal, state or local restrictions in the United States.

We reserve the right to restrict sales to particular states or territories where the sale or distribution of a specific product is prohibited or where the applicable legal requirements cannot be satisfied.

Orders may be refused or cancelled if a product cannot legally be delivered to the customer’s destination.

Customers must provide an accurate delivery address.

We reserve the right to request additional information or documentation where necessary to comply with applicable import, customs or wildlife regulations.

6. ORDERS AND CONTRACT FORMATION

Customers may place orders through our online store.

When placing an order, customers must provide accurate and complete information, including:

Full name.
Billing address.
Delivery address.
Valid email address.
Payment information.

After placing an order, customers will receive an automated order confirmation by email.

An automated confirmation acknowledges receipt of the order but does not necessarily constitute final acceptance.

The sales contract is concluded when the Seller expressly accepts the order or dispatches the purchased product, as applicable.

We reserve the right to refuse or cancel an order in cases involving:

Incorrect product information or pricing errors.
Product unavailability.
Suspected fraudulent transactions.
Incomplete or inaccurate customer information.
Legal restrictions affecting the sale or delivery.
Inability to verify payment.
Circumstances preventing lawful fulfilment.

If an order is cancelled by the Seller after payment has been received, the customer will receive a full refund for the cancelled order.

7. PRICES AND PAYMENT METHODS

All prices displayed on the website are stated in United States Dollars (USD), unless otherwise indicated.

The applicable price is the price displayed at the time the customer places the order.

Prices may change without prior notice. Such changes will not affect orders already accepted by the Seller.

Available payment methods are displayed during checkout.

Payments are processed through secure third-party payment providers.

We do not store complete credit or debit card details on our own servers.

Any applicable sales taxes will be calculated and collected where required by applicable law.

Import duties, customs charges and destination-country fees are not included in the product price unless expressly stated during checkout.

8. SHIPPING AND DELIVERY

All orders are dispatched from Poland unless otherwise stated.

We offer international shipping to eligible addresses within the United States.

Available shipping methods, estimated delivery times and shipping charges are displayed during checkout.

The Seller will make reasonable efforts to dispatch orders within the stated processing time.

Where no specific shipping time is stated, the Seller will comply with applicable shipping requirements, including the United States FTC Mail, Internet, or Telephone Order Merchandise Rule.

If we cannot ship within the promised period, we will notify the customer and provide the legally required options, including consent to delayed shipment or cancellation with a refund.

Delivery times are estimates and may be affected by:

Customs inspections.
International transport delays.
Shipping carrier disruptions.
Weather conditions.
Other circumstances beyond the Seller’s reasonable control.

Tracking information will be provided where available.

The customer is responsible for providing an accurate and complete delivery address.

The Seller is responsible for the shipment until delivery in accordance with applicable consumer protection law and the agreed delivery terms.

9. CUSTOMS DUTIES, IMPORT TAXES AND INTERNATIONAL REGULATIONS

Products are shipped from Poland to the United States.

Depending on the product, customs classification, destination and applicable import regulations, additional duties, taxes or customs charges may apply.

Unless expressly stated otherwise during checkout, the standard shipping arrangement is intended to operate on a Delivered at Place (DAP) basis under Incoterms® 2020.

Under this arrangement:

The Seller arranges transportation to the agreed destination.
The customer is responsible for applicable import duties and destination-country charges.
Import clearance is handled by the customer or their appointed customs representative, unless otherwise agreed.

Customers should be aware that customs authorities may inspect international shipments and request additional documentation.

Some fur products may require specific import permits, declarations or certificates depending on the animal species and applicable wildlife regulations.

The Seller will not knowingly dispatch products in violation of applicable import or export restrictions.

Where the Seller agrees to a different customs or tax arrangement, the applicable terms will be stated at checkout.

Nothing in this section removes any mandatory legal responsibility imposed on the Seller.

10. RETURNS AND REFUNDS

Customer satisfaction is important to us.

We offer a voluntary 14 calendar day return period for eligible purchases, starting from the date the customer receives the product.

This voluntary return policy does not limit or replace any mandatory consumer rights that may apply under applicable law.

10.1. Return Eligibility

To qualify for a standard change-of-mind return, the product must:

Be returned in the condition in which it was received.
Be unworn and unused, except for reasonable inspection.
Have all original labels and tags attached, where applicable.
Include original accessories and packaging where reasonably possible.
Show no signs of damage, washing, alteration or additional use.

Customers may inspect the product to establish its nature, characteristics and condition.

A customer will not automatically lose the right to return a product merely because its packaging has been opened or the garment has been reasonably inspected.

10.2. How to Request a Return

To initiate a return, customers must contact:

Email: support@realfurcoats.com

The return request should include:

Order number.
Customer’s full name.
Product being returned.
Reason for the return.

The Seller will provide return instructions and the appropriate return address.

Customers should not send products to an address other than the one provided by the Seller.

10.3. Return Shipping Costs

For standard change-of-mind returns, the customer is responsible for the direct cost of return shipping, unless otherwise stated or required by applicable law.

For defective, damaged or incorrectly supplied products, reasonable return shipping costs will be covered by the Seller.

We recommend using a tracked and insured international shipping service.

10.4. Refund Processing

Returned products will be inspected upon receipt.

Approved refunds will be issued to the original payment method.

We aim to process refunds within 10 business days after receiving and inspecting the returned product, subject to applicable legal requirements concerning refund deadlines.

The time required for the refund to appear in the customer’s account may depend on the payment provider or financial institution.

Original outbound shipping costs are not refundable for standard change-of-mind returns, except where required by applicable law.

10.5. Defective or Incorrect Products

If a customer receives a defective, damaged or incorrect product, they should contact us as soon as reasonably possible.

The Seller will investigate the issue and provide an appropriate remedy in accordance with applicable law.

Where a product is confirmed to be defective or incorrectly supplied, reasonable costs associated with the return, repair, replacement or refund will be covered by the Seller, as applicable.

Nothing in this section excludes or limits any mandatory consumer rights.

11. ORDER CANCELLATIONS

Customers may request cancellation of an order before dispatch.

Cancellation requests should be sent to our customer service email with the relevant order number.

If the order has not yet been dispatched, we will make reasonable efforts to cancel it.

If the order has already been dispatched, the applicable returns procedure will apply.

The Seller may cancel an order where fulfilment becomes impossible, unlawful or impracticable due to circumstances beyond reasonable control.

In such circumstances, any payment received for an unfulfilled order will be refunded.

12. PRODUCT CARE AND MAINTENANCE

Natural fur garments require appropriate storage, handling and maintenance.

Customers should follow the care instructions provided with the garment.

We generally recommend:

Avoiding prolonged exposure to direct sunlight.
Keeping natural fur away from excessive heat.
Avoiding excessive moisture.
Using professional fur cleaning services.
Storing garments in suitable conditions.
Avoiding contact with chemicals, perfumes and cosmetics.

Natural changes in appearance resulting from ordinary ageing, improper storage, inappropriate cleaning or failure to follow care instructions are not automatically considered manufacturing defects.

This provision does not exclude liability for defects or non-conformity that existed at the time of delivery.

13. INTELLECTUAL PROPERTY

All content displayed on www.realfurcoats.com, including:

Product photographs.
Logos and trademarks.
Text and descriptions.
Graphics and designs.
Website layout and visual elements.

is owned by or licensed to the Seller and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed or commercially used without prior written permission from the relevant rights holder, except where permitted by law.

14. LIMITATION OF LIABILITY

The Seller shall not be liable for indirect or consequential losses to the extent permitted by applicable law.

Nothing in these Terms and Conditions excludes or limits liability for:

Fraud or intentional misconduct.
Death or personal injury caused by negligence, where such exclusion is prohibited.
Defective or non-conforming products where liability cannot legally be excluded.
Any other liability that cannot legally be limited or excluded.

The Seller is not responsible for delays caused by customs authorities or shipping carriers except where applicable law imposes responsibility on the Seller.

Nothing in this section limits mandatory consumer protection rights.

15. PRIVACY AND PERSONAL DATA

The Seller processes customers’ personal information for purposes including:

Processing and fulfilling orders.
Handling payments.
Arranging shipping and delivery.
Providing customer service.
Preventing fraud.
Meeting legal and accounting obligations.

Personal information is processed in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR), where applicable.

Information may be shared with payment providers, shipping companies, customs representatives, IT service providers and other parties necessary for fulfilling orders or meeting legal obligations.

Further details concerning the collection, use, storage and protection of personal information are available in our separate Privacy Policy.

16. FORCE MAJEURE

The Seller shall not be held responsible for failure or delay in performing contractual obligations where such failure or delay results from circumstances beyond reasonable control.

Such circumstances may include:

Natural disasters.
War or armed conflict.
Government restrictions.
International trade restrictions.
Customs disruptions.
Major transport interruptions.
Strikes or other significant operational disruptions.

The Seller will make reasonable efforts to inform affected customers and minimize the consequences of such events.

This section does not remove any mandatory refund or consumer rights.

17. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms and Conditions shall be governed by the laws of Poland, without prejudice to any mandatory consumer protection provisions that may apply to customers under the laws of their place of residence.

Nothing in these Terms and Conditions is intended to deprive consumers of rights that cannot legally be excluded under applicable law.

Any dispute arising from a purchase shall first be addressed through good-faith communication between the customer and the Seller.

If an amicable resolution cannot be reached, the dispute may be submitted to the competent court in accordance with applicable jurisdiction and consumer protection rules.

18. CHANGES TO THESE TERMS AND CONDITIONS

The Seller reserves the right to update or amend these Terms and Conditions from time to time.

The current version will always be available on www.realfurcoats.com.

Changes will not retroactively affect orders already accepted, except where required by applicable law.

19. CONTACT INFORMATION

For questions regarding products, orders, payments, shipping, returns or these Terms and Conditions, please contact:

REAL FUR COATS

Website: https://www.realfurcoats.com